Delivery & Returns
Please note that from 1st January 2021 UK VAT charges no longer apply to purchases made from the EU, but they will be subject to your local VAT rate paid upon arrival in your country.
Standard international delivery starts from £15, but is not available for all our products. Do contact up for a quote and we will be very happy to help.
Most of our standard and larger parcels will be delivered on a standard service with our courier ParcelForce, and a signature will be required on delivery.
Click and Collect
FREE – Order online and we will call or email to organise a convenient time for you to collect. We are located near Stroud, Gloucestershire.
UK Standard Delivery
Mainland UK, Standard Delivery – £4.95 | 3-5 working days, Signed For
Mainland UK, Larger and Heavier Parcels – £9.95 | 3-5 working days, Signed For
Your order will be dispatched as soon as possible, generally the next working day.
If you need a faster delivery, please call us on +44 (0)1452 379990 and place your order over the phone. £12 for standard parcels and £20 for larger parcels.
Mainland UK, Furniture and Fragile Items – £65
Items that are large, heavy and / or fragile will be dispatched using our furniture couriers. Your item will be delivered within a mutually convenient time slot.
Please place your order by phone on 01452 379990 and we will obtain a quote and delivery time. Standard delivery is from £15 and up to 10 days depending on destination, but please note that standard international delivery is not available on all our products.
Loss and Damages
To minimise the possibility of breakages all items will be wrapped securely in recyclable packaging as well as packaging we reuse from supplier deliveries. Goods lost in transit are fully insured by our shippers. If your goods have not arrived within the specified time frame, please contact us immediately on +44 (0)1452 379990 or firstname.lastname@example.org
If, for any reason, your order cannot be delivered within the specified time frame, we will contact you immediately to make alternative arrangements. Please note that we always try very hard to make sure that goods are delivered on time, but Sutton House Interiors Ltd cannot take responsibility for any problems caused by couriers or third parties.
If you have any questions or queries, or specific delivery requirements please do let us know.
Returns and Exchanges
You have the right to cancel your order under the Consumer Contracts Regulations 14 calendar days from the day you receive your goods. You are responsible for returning the item within 14 calendar days of cancelling for a full refund. You will be responsible for the shipping costs both to and from your address.
Upon receipt of your order, please take care to fully inspect your items to ensure you are happy before disposing packaging and assembling. To cancel your order you must advise us in writing to email@example.com. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
The right to cancel and return for a refund does not apply to the following “personalised goods made to a customer’s specification” which includes all bespoke custom orders either placed on the website, directly by phone, email or in person.
Please Note: We will only accept the return of item/s if sent back in original unused condition; we reserve the right to reject items returned in an unsaleable quality, this includes any items that smell of smoke, items returned in unsuitable packaging or if the item is assembled or partially assembled.
Please send returns to:
Sutton House Interiors Ltd
Fennells Home Farm